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Discussion topic: Problem finding Sky Q box on network

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This message was authored by AndyK3 This message was authored by: AndyK3

Problem finding Sky Q box on network

It shows as MR104. It directed me to go to settings > status.  It then said Sky Q mini box not connected to Sky Q. . I have twice confirmed I wanted to reactive but once it restarts I still have no connection and get the same message. 2nd sky box also not working . Any ideas? Thank you 

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This message was authored by ThePope27 This message was authored by: ThePope27

Re: Problem finding Sky Q box on network

Hi @AndyK3,

 

Do you have sky broadband ? 

Multi room q box showing error MR104 means your mini box might be a bit too far from the main box to get a reliable signal from it.

 

Try going to Settings, then Setup - Network - Reset, and at step 2 of 4 on screen, press the WPS button on the front of the main box or the sky broadband router (if you have sky broadband)

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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