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Message posted on ‎26 Oct 2026 01:01 PM

Problem after problem

TV had hard drive issue -I did all the troubleshooting and deleted most recordings but still having issues - also can't record anything new even though virtually empty disc space. Old recordings won't load either. 

 

Broadband dropping frequently and having to reboot 3 boxes in the house. 

 

How do I get an engineer? 

 

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Avatar for Laing1
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This message was authored by: Laing1 Answer

Message posted on ‎26 Oct 2026 05:37 PM

Re: Problem after problem

Posted by a Superuser, not a Sky employee. Find out more
@KT230420 wrote:

We have Sky Q, 3 boxes in the house

@KT230420 hard drive problems are usually terminal

 

follow the link below it shoulf=d lead you to ordering a new Q main box 

 

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎26 Oct 2026 01:09 PM

Re: Problem after problem

Posted by a Superuser, not a Sky employee. Find out more

Sky Plus or Sky Q?

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: KT230420

Message posted on ‎26 Oct 2026 05:14 PM

Re: Problem after problem

We have Sky Q, 3 boxes in the house

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎26 Oct 2026 05:37 PM

Re: Problem after problem

Posted by a Superuser, not a Sky employee. Find out more
@KT230420 wrote:

We have Sky Q, 3 boxes in the house

@KT230420 hard drive problems are usually terminal

 

follow the link below it shoulf=d lead you to ordering a new Q main box 

 

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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