Prime Video app not working through Q TV, anyone else having problems?

[Andrea532]

Had use of the app earlier in the day, then it stopped loading and has remained a blank screen. App works fine on my mobile, so I know it's a Sky issue.

[oldfella]

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@Andrea532 wrote:
Had use of the app earlier in the day, then it stopped loading and has remained a blank screen. App works fine on my mobile, so I know it's a Sky issue.

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Hi @Andrea532 

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .