Prime Video Removal

[TimmyBGood]

@debbiesharron 

You can also add a PIN to Sky Q apps that you don’t want your kids watching or using.

To do this: 

1. Press Home on your Sky Q remote and select Settings, then Parental.
2. Enter your Sky TV PIN.
3. Select PIN for Apps, then you can apply a PIN to all apps or select individual apps, to do this select the app you want to add a PIN to, by pressing the right button and selecting ‘on’.
4. To remove a PIN for an app, follow the instruction above but change it to ‘no’.
5. Once a PIN has been added to an app, every time it’s accessed you’ll need to enter the PIN to open the app.

Netflix and BBC iPlayer can't be PIN protected as they have their own PIN settings within the app.

https://www.sky.com/help/articles/managing-parental-settings 

[Invisiblename]

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@debbiesharron wrote:

Chodley, I was told by the Sky Forum ( The people who are suppose to have the knowledge) If it was possible to filter away Sky Q apps , 

I was told NO , 

So i searched on Chrome ( Which appeared to have more KNOWLEDGE 🤔) 

And contradicted what the Sky Community was Advising me ! So it seems YOU CAN INDEED !

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I think you've misread the information, setting the PIN for apps doesn't hide them, it just controls the access to them:

[COBRAUK1]

• Can you please remove prime I never asked for it I never want it and it's becoming a pain the **bleep** keeps coming up on children's programs and everything else sick of it if can't be removed I need to remove my sky account please ASAP 

[PandJ2020]

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@COBRAUK1 wrote:

• Can you please remove prime I never asked for it I never want it and it's becoming a pain the **bleep** keeps coming up on children's programs and everything else sick of it if can't be removed I need to remove my sky account please ASAP 

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You're not talking to Sky here - just other customers.

You'll have to call Sky to cancel your account.

[caesarome]

@COBRAUK1 

You might be able to do this yourself without calling:

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You will be able to cancel it there.

[COBRAUK1]

It's not that subscribed I haven't I ask Ed my sky Q on remote for a kids spondgebob as grandchildren staying over and normally does but everytime I was getting prime 30 day trial never had this before tried fireman Sam same thing it's annoying I as customer should be able to disable it so not getting the subscription push I really thinking of moving to another provider after 11 yrs no need to be asking everytime downloading something it's really frustrating 

[COBRAUK1]

Haha what **bleep** sorry thought sky customers services on here I will call sky direct thank you feel right **bleep** now 

[Doc5907]

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@COBRAUK1 wrote:

It's not that subscribed I haven't I ask Ed my sky Q on remote for a kids spondgebob as grandchildren staying over and normally does but everytime I was getting prime 30 day trial never had this before tried fireman Sam same thing it's annoying I as customer should be able to disable it so not getting the subscription push I really thinking of moving to another provider after 11 yrs no need to be asking everytime downloading something it's really frustrating 

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Punctuation marks would make your post easier to understand.

[Invisiblename]

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@Doc5907 wrote:

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@COBRAUK1 wrote:

It's not that subscribed I haven't I ask Ed my sky Q on remote for a kids spondgebob as grandchildren staying over and normally does but everytime I was getting prime 30 day trial never had this before tried fireman Sam same thing it's annoying I as customer should be able to disable it so not getting the subscription push I really thinking of moving to another provider after 11 yrs no need to be asking everytime downloading something it's really frustrating 

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Punctuation marks would make your post easier to understand.

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Not sure that would be much clearer!

[Invisiblename]

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@COBRAUK1 wrote:

• Can you please remove prime I never asked for it I never want it and it's becoming a pain the **bleep** keeps coming up on children's programs and everything else sick of it if can't be removed I need to remove my sky account please ASAP 

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I don't understand what you are experiencing. I have Amazon Prime (use it quite a lot) but I don't get it "coming up" at any point unless I open the app myself

[oj01]

@COBRAUK1 I would imagine that the episode you are trying to Download is available on Prime, therefore it's asking you to subscribe. 

[Chodley]

 Yeah it's probably showing in the "top picks" or something - the logo at the top of the tile tells you which service you need for that content.