Previously had Discovery Plus

[Jonw82]

I previously had a discovery + account logged in on Sky, subscription has been unactive for over a year now. I cant access the free discovery + through sky, it doesnt show up in the sky store, when I log in I cant view anything because it askes me to upgrade but theres no option for the sky subscription. Please help.

[Laing1]

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@Jonw82 wrote:

I previously had a discovery + account logged in on Sky, subscription has been unactive for over a year now. I cant access the free discovery + through sky, it doesnt show up in the sky store, when I log in I cant view anything because it askes me to upgrade but theres no option for the sky subscription. Please help.

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@Jonw82 what subscription has been inactive for a year it is your Sky subscription or Discovery+ ?

[Jonw82]

Discovery Plus, had a sky subscription for about 6 years now

[Laing1]

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@Jonw82 wrote:

Discovery Plus, had a sky subscription for about 6 years now

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@Jonw82 have you followed the instructions in the link below especially the part regarding marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

[Jonw82]

Yep, it's not showing in market place.

[Laing1]

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@Jonw82 wrote:

Yep, it's not showing in market place.

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@Jonw82 then you need to follow the instructions on how to add it to market place then follow the rest of the instructions