Power cable to a Sky 2T Q box

[Tim140]

I received a new Sky 2T Q box today but there was no power cable supplied with it. The rear port for the power cable is circular  with 6 very small holes within. Around the circumference was an orange circle. It appears that a Sky Q Box 2TB SP171 / SP170 Power Adapter Supply 12.25V 3.7A 5 Pin is required. Is this normal?

[MightyQuinn]

Hi @Tim140   I'm guessing hardware version 32B1xx box. Knowing Sky they will send you a new box with power supply rather than just a power supply. You need to contact them.

[Tim140]

Thanks @MightyQuinn .  This is exactly what Sky are doing (sending me a new 2T box with power cable). The downside is that we'll have no Sky sports over the weekend unless it's delivered on a Bank Holiday!

[Quoman7]

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@Tim140 wrote:

Thanks @MightyQuinn .  This is exactly what Sky are doing (sending me a new 2T box with power cable). The downside is that we'll have no Sky sports over the weekend unless it's delivered on a Bank Holiday!

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Hi @Tim140  You could always use the SKY Go App on a laptop, or games consol through a HDMI lead to a TV,  to watch your SKY TV  subscription content?

[jimmythehat]

Was this a replacement box?

I have the same issue...

[Safire]

Hi, I received my 2TB box today and noticed the different power connection. The leaflet that comes in the box doesn't show this. There are actually 2 power cables in the box which is not immediately clear.

The original one is at the top of the box and the circular cable is on the left side of the box. The circular cable is like an adapter which first goes into the 2TB box and the normal cable then goes into the adapter. Don't know why Sky have done it like this.

I hope this helps.

[bob1234]

@SafireSounds like the V2 box that has an external  power block, the reason for the unusual connections was to maintain the built in "powerline" connection, long discontinued, shame as it worked well.

[Safire]

@bob1234  Oh right. So I have been given an older 2TB box then? 🤔

[SlenderRobert]

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@Safire wrote:

@bob1234  Oh right. So I have been given an older 2TB box then? 🤔

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Yes. The V3 2TB box has no external power brick, is slightly faster & offers UHD HDR content on the BBC iPlayer app. 

[Safire]

Oh right, thank you. I wasn't aware of that. 

[bob1234]

@SafireThe V2 box can show HDR, the link below helps to identify which box you have.

https://www.sky.com/help/articles/sky-software-updates

[Paulkidd555]

i've had the same issue no new power cable and old one is not compatible, where can you buy one from ? 

[Laing1]

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@Paulkidd555 wrote:

i've had the same issue no new power cable and old one is not compatible, where can you buy one from ? 

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@Paulkidd555 what box do you have what type of power cable do you need ? is it a 2 pin power cable or the round power cable

[TimmyBGood]

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@Paulkidd555 wrote:

i've had the same issue no new power cable and old one is not compatible, where can you buy one from ? 

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IEC C7 power leads ('figure 8') are widely available online in different lengths and colours.

The external transformer for the v2 2TB main Q box should be supplied by Sky but is sometimes overlooked in the packaging during a rushed  doorstep courier swap.: there are a few on eBay too (part number SP170/SP171) but you shouldn't be expected to buy one.