Poor satellite signal on TV

[PhilS3]

Keep getting poor satellite signal on TV screen & lose the picture/sound. Why?

[nigea99 · Accepted solution]

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@PhilS3 wrote:

Keep getting poor satellite signal on TV screen & lose the picture/sound. Why?

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hi @PhilS3 

It is quite likely the dish has been knocked out of alignemnt (possibly via strong winds) or possibly the cables and/or connections deteriorated.

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[JohnZayya]

Yep, my problem was with the satellite dish alignment. Had an engineer out and they sorted it but 6 weeks later same again. Sky try to fob me off to wait 8 days for another engineer but I convinced them, with not too raised a voice, to send one in the next day. I mean, we all spend a lot of money on these services so they are obligated to ensure that we are getting what we pay for.