Playback stops and exits to a live tv channel

[prettycontent]

In the last 48 hours my Sky Q box has started exiting from a recording:  first occurred when i put a live tv program on pause, when i came back 10mins or so later and resumed from where i paused the program kept glitching and jumping ahead to live. When i rewound it would be fine for a few mins then again jump ahead to live. Yesterday I was watching a program that was recorded via planner. Approx ever 10 mins or so the play would stop and i would exit to a live tv channel. I went back into recordings, pressed continue and fine for another 10 mins then same thing happens.

Any help / suggestions much appreciated

[Laing1]

---

@prettycontent wrote:

In the last 48 hours my Sky Q box has started exiting from a recording:  first occurred when i put a live tv program on pause, when i came back 10mins or so later and resumed from where i paused the program kept glitching and jumping ahead to live. When i rewound it would be fine for a few mins then again jump ahead to live. Yesterday I was watching a program that was recorded via planner. Approx ever 10 mins or so the play would stop and i would exit to a live tv channel. I went back into recordings, pressed continue and fine for another 10 mins then same thing happens.

Any help / suggestions much appreciated

---

@prettycontent Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions