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Discussion topic: Pixelation / weather issues

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This message was authored by: bufhed

Pixelation / weather issues

I've been a sky customer for 25 + years & currently have Q with a few multi room boxes. I know I can only use 2 at once. I'm on contract. An engineer came out today as I've had some issues with pixelations etc on live TV & recordings. Engineer said trees are an issue in the summer due to the dense leaves but also the swirling winds & tree movement. Engineer mentioned streaming as we have fibre but I'd need 4 pucks to equal my existing package & my monthly subscription would also increase too?! Any advice on this, moving with the times & potential upgrade without more cost?! One puck is free & Id have to purchase an additional 3 pucks to match my current set up. I'm supposed to be a VIP with a custom of over 25 years....... any thoughts & advice would be welcomed.... 

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This message was authored by: TimmyBGood

Re: Pixelation / weather issues

Posted by a Superuser, not a Sky employee. Find out more

@bufhed 

 

Pucks are loaned, not purchased, and each after the first has a fee.

 

Subscription cost is whatever Sky offers you at the time: you'd need a minimum of a channel bundle plus Whole Home (for the additional pucks)

 

Four pucks in simultaneous use really requires Ultrafast broadband of at least 100Mbs, plus decent local WiFi.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: bufhed

Re: Pixelation / weather issues

Thanks for reply.
Is decent local WiFi from the sky router not good enough? We also have the fastest sky fibre available as my Wife works from home & we have teenage sons who stream & game. To be honest, we don't watch TV on 4 TV's simultaneously.... just nice to be able to watch in different spaces / areas. I have all the channels other than TNT. What is the going price for this? I currently pay £80 something but was informed today that fee would be an extra £5 a month due ... to be able to pause & forward like Sky Q. What do others currently pay / negotiate for their TV services? 

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