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Discussion topic: Pixelated picture

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This message was authored by: FOREVERRED678

Pixelated picture

My BT sports is pixelated and often does, but also BBC1 HD does work it says no signal and I get pixelated Comedy Channel and Hisyory Chanel and sometimes Dave....this has gone on for a number of weeks I thought it might be weather but it happens to often   can anyone help

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This message was authored by: Laing1

Re: Pixelated picture

Posted by a Superuser, not a Sky employee. Find out more

@FOREVERRED678 wrote:

My BT sports is pixelated and often does, but also BBC1 HD does work it says no signal and I get pixelated Comedy Channel and Hisyory Chanel and sometimes Dave....this has gone on for a number of weeks I thought it might be weather but it happens to often   can anyone help


@FOREVERRED678 is there anything growing in front of your dish that could be partially blocking the line of sight to the satellite


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: FOREVERRED678

Re: Pixelated picture

Hi, thanks for replying, No nothing at all..perfectly clear.....just tried Film 4 and its doing it as well

This message was authored by: Laing1

Re: Pixelated picture

Posted by a Superuser, not a Sky employee. Find out more

@FOREVERRED678 wrote:

Hi, thanks for replying, No nothing at all..perfectly clear.....just tried Film 4 and its doing it as well


@FOREVERRED678 the only other thing I can think off is it may be your dish has moved slightly out of alignment or there is a problem with theLNB or cabling probably best to contact Sky to arrange an engineers visit

 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Avatar for FOREVERRED678
Level 1 icon
Topic Author
This message was authored by: FOREVERRED678

Re: Pixelated picture

Thanks ...it was only put up 12 months ago so could have moved  I will contact sky to get engineer out 

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