Pixalated Picture on recording playback.

[Skycambs]

Pixalted picture on playback of recordings has returned. This was a problem that was associated with a previous software versions 160/190. I had 7 engineering visits which didn't fix the problem. Finally after a long complaint Sky admitted it was a software problem which was finally fix on a software upgrade. Sky Q now on 220 and problem has reappeared. 
My setup Sky Q and 3 mini boxes one booster. Sky broadband with download speed of 73 mb, 

wifi speed on mini boxes 30-40 mb

main box speed direct Ethernet cable 60+ mb.

pixalation not being caused by network or WiFi, would think it's software bug again. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Skycambs]

Please don't Close invite.  

[Laing1]

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@Skycambs wrote:

Please don't Close invite.  

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@Skycambs afraid invites automatically close after 48 if there is no response if you still need help I can re-escalate this again for you 

[Skycambs]

Re escalate please. 

[Laing1]

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@Skycambs wrote:

Re escalate please. 

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@Skycambs I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Skycambs]

Main box powered down still on icilating.