Pin required on Nearly all sky channels

[Jonboy123456]

We have a Sky Q with the HT bundle upgrade and I've had no end of issues with connectivity. We had an engineer come out yesterday 28th September who fiddled with everything to get stuff to work clearly didn't know what he was doing cause we then had to phone up sky later on in the day to get them to change most of it back. However, I'm virtually all of the sky branded channels from sky, Atlantic through the sky, nature, history, crime, documentaries, et cetera no matter what time of the day, no matter what type of program it now requires a pin to access Each program there's never ever happened before with the exception of the odd program which was necessary, but this is all programs children's programs documentaries about Best Friend, who went swimming in a dangerous see all requires a pin. Why and how can we stop it? Thank you in advance !

[Laing1]

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@Jonboy123456 wrote:

We have a Sky Q with the HT bundle upgrade and I've had no end of issues with connectivity. We had an engineer come out yesterday 28th September who fiddled with everything to get stuff to work clearly didn't know what he was doing cause we then had to phone up sky later on in the day to get them to change most of it back. However, I'm virtually all of the sky branded channels from sky, Atlantic through the sky, nature, history, crime, documentaries, et cetera no matter what time of the day, no matter what type of program it now requires a pin to access Each program there's never ever happened before with the exception of the odd program which was necessary, but this is all programs children's programs documentaries about Best Friend, who went swimming in a dangerous see all requires a pin. Why and how can we stop it? Thank you in advance !

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@Jonboy123456 try going into settings scrolling down to parental and try changing the various settings in there especially the family and the ratings 

[Jonboy123456]

All are off non parental controls at all.... it looks like nothing else has been changed just every single programme on most sky channels now need a code even the kids programmes getting boring now...

[TimmyBGood]

@Jonboy123456 

While some content is legitimately PIN protected (any post-watershed rated material broadcast before 21:00) your situation does sound like a malfunction.

I'd suggest logging a fault with Sky: they'll probably swap out the box as a first fix.

[Jonboy123456]

This is what they are doing, we had one lady state clearly that this is correct and ALL programmes will have a pin protected option, which we know to be totally inaccurate, she would not listen though and as far as she was concerned there was nothing wrong, we ended that call, called back spoke to another customer services operator (EVENTUALLY after 35 minutes of waiting) and they agreed that this is not right, it should only be certain shows, not every single programme on nearly all Sky Branded channels, they are sending a new box for us to install, which means that all the original issues we had will be back, connectivity, dropping out, blue screen skipping and so on will all return, which will then mean another visit by an engineer to sort that out, and hopefully this time he will not screw anything else up... We are VIP members, not that that means anything to Sky, been with them for 24 years, and we have never had so many issues than we have in the last year, in all of the preceeding 23.

[Chodley]

The new box might not reprise all those issues but I can only recommend getting some kind of hard-wired setup if at all possible. Has saved me months of angst.

[Jonboy123456]

I wish we could have it hard wired, the house is so big, LOL, and I am not boasting, but the only place where the box can be placed dowstairs is the total opposite end of the house where the bedrooms are, meaning it has to be done via wifi, we have one main router and THREE boosters dotted about the house, SKY reckon this is not an issue, Vodaphone the internet supplier (for now, but not for long) says that the sky system is interferring with the signal, never heard of that before, and never ever had issues like this before, and we had the same system in the old house, only that was Virgin, and we never ever had any issues with connectivity there. Shame we can not have Virgin here, or we would have like a shot, the village has only just had fibre put in, so we are actively looking for a new supplier that might be better (can it be any worse ?) than vodaphone.

Thank you ALL for your reposnses, greatly appreciated.

[Chodley]

Vodafone are right if your wifi with them is on channel 26 or an overlapping one. The Sky minis/Q internal mesh uses that channel and needs 80MHz of bandwidth. 

Whose boosters are they?

I have 5 BT wifi mesh nodes through my house. It doesn't help. Q doesn't use them to talk to the minis. Ended up using powerlines and hard-wiring the Q into a mesh node to piggyback its wifi.