Pin blocked won’t ckear

[Jeanette65]

My sky keeps telling me my pin is blocked even though I haven't used it and it won't reset after 10mins

[lainys]

Hi there @Jeanette65 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141