Picture breaking up on Sky Q

[Fossilgrump]

Yesterday, a Sky engineer fitted a new dish and cables to my Sky Q but I'm still getting picture breakup when streaming programmes. Any ideas what I do next? 

[PandJ2020]

What exactly do you mean by 'streaming'?  (As it's likely these don't come via the dish anyway)

[Laing1]

---

@Fossilgrump wrote:

Yesterday, a Sky engineer fitted a new dish and cables to my Sky Q but I'm still getting picture breakup when streaming programmes. Any ideas what I do next? 

---

@Fossilgrump is this when using the apps on the Q box if so its a known problem 

see the link below not sure why the engineer would change the dish and cables as the apps use your internet for access to streaming 

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Apps-pixelating/m-p/4692163#M654135

[Fossilgrump]

Yes. - currently watching on the Netflix app, for example. Dish was rusty and apparently cables had damp in.

[Fossilgrump]

While watching 'non-live TV' content via apps

[Mister_Dalek]

---

@Fossilgrump wrote:

Yes. - currently watching on the Netflix app, for example. Dish was rusty and apparently cables had damp in.

---

The cables between the dish and your Q box are entirely for receiving satellite transmissions, they have no effect on the streaming apps. 

There is currently a separate issue affecting all streaming apps on Sky Q which is causing the picture break-up you are experiencing. There is nothing you can do about it for the moment other than use the apps on your smart TV or a dedicated streaming device such as a Firestick. 

[Fossilgrump]

Thanks for that. Engineer changed the dish and cables as he said they were at end of life. I assumed streamed content to be internet driven but wondered if there was an interference from a faulty dish at the box. Guess we'll have to just wait for Sky to fix their apps then!