Picture break-up on Channel 5 HD

[djpalmer]

When ever I watch or record anything on Channel 5 & their assciated channels I always get at least one instance of picture break-up part way through. It lasts for around 5 to 10 secs. It's only on Channel 5 no other channels.

To clarify I'm watching Channel 5 via Sky Q. I have no other way of watching.

Anyone else experience the same problem?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Fredleted]

Yes, this happens to me. It just happened watching channel 5 drama Coma

[djpalmer · Accepted solution]

The issue was solved by eventually having a new LNB, new cables and new Sky Q box. 

[Fredleted]

Thank you for your reply. It can't be all 3 (LNB, cables and Sky Q box) and why does it only affect channel 5? 

[djpalmer]

Sky initially replaced my LNB but the issue was still occurring. Engineers came back and decided to replace the box and external cabling from the dish. 

The LNB wasn't that old. Can't remember if it was replaced when I upgraded to Sky+ or if it was also replace when I upgraded to Sky Q.

The cables where pretty old as well. 

Why it only affects Channel 5 I'm not sure. Maybe their signal is not as strong as the other channels.

As you can see from this thread someone from Sky put me in contact with the engineers. You might have to do this yourself. 

[Lozzy26]

Mines the same it's getting on my nerves 

[djpalmer]

See my previous Answer. May contact Sky ask for an Engineer and point them to this thread.