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Discussion topic: Picture break-up on Channel 5 HD

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This message was authored by djpalmer This message was authored by: djpalmer

Picture break-up on Channel 5 HD

When ever I watch or record anything on Channel 5 & their assciated channels I always get at least one instance of picture break-up part way through. It lasts for around 5 to 10 secs. It's only on Channel 5 no other channels.

 

To clarify I'm watching Channel 5 via Sky Q. I have no other way of watching.

 

Anyone else experience the same problem?


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djpalmer
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This message was authored by djpalmer This message was authored by: djpalmer Answer

Re: Picture break-up on Channel 5 HD

The issue was solved by eventually having a new LNB, new cables and new Sky Q box. 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Picture break-up on Channel 5 HD

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Fredleted This message was authored by: Fredleted

Re: Picture break-up on Channel 5 HD

Yes, this happens to me. It just happened watching channel 5 drama Coma

 

djpalmer
Topic Author
This message was authored by djpalmer This message was authored by: djpalmer Answer

Re: Picture break-up on Channel 5 HD

The issue was solved by eventually having a new LNB, new cables and new Sky Q box. 

This message was authored by Fredleted This message was authored by: Fredleted

Re: Picture break-up on Channel 5 HD

Thank you for your reply. It can't be all 3 (LNB, cables and Sky Q box) and why does it only affect channel 5? 

djpalmer
Topic Author
This message was authored by djpalmer This message was authored by: djpalmer

Re: Picture break-up on Channel 5 HD

Sky initially replaced my LNB but the issue was still occurring. Engineers came back and decided to replace the box and external cabling from the dish. 

 

The LNB wasn't that old. Can't remember if it was replaced when I upgraded to Sky+ or if it was also replace when I upgraded to Sky Q.

 

The cables where pretty old as well. 

 

Why it only affects Channel 5 I'm not sure. Maybe their signal is not as strong as the other channels.

 

As you can see from this thread someone from Sky put me in contact with the engineers. You might have to do this yourself. 

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