Peloton app not opening

[Smerc101]

Just talking to Sky Technical and it appears this issue has not been reported to them.

I have been asked to go to home, highlight Settings (do not select) tap in 001 on remote and the select (button with dot) then select apps and refresh apps. 

this can take up to 24 hours but may work. This is not a guaranteed fix.

[Lulu+Smith]

I have the trouble with peloton with the screen going black. I had spent 1.5 hrs with a really helpful technician going through the procedure of refreshing  apps restring box disk space etc, but still no joy . Spoke to peloton but it's a sky problem. The technician did say he would report it . 

[Carol+Cookson]

We all seem to be going round in circles. Peleton blame Sky,when you ring Sky and inform them of this, they just go through the refresh sequence, which as we can see doesn't work. Both Sky and Peleton are aware of the issues, both say they are looking into it, days ,weeks later, the customer complaints rack up and we are still without an app that we are paying for via our Sky and Peleton subscription. 

[Bazzawhat]

I'm sorry to say the 001 trick does not work.

I've spoke to peloton and they said speak to sky - I've gone through every single trouble shooting option and no joy.

so strange - worked perfecting for over a year and just stopped working a week ago.  This must be a sky thing?!?!?.  I'm now at a total loss. 

[Laing1]

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@Bazzawhat wrote:

I'm sorry to say the 001 trick does not work.

I've spoke to peloton and they said speak to sky - I've gone through every single trouble shooting option and no joy.

so strange - worked perfecting for over a year and just stopped working a week ago.  This must be a sky thing?!?!?.  I'm now at a total loss. 

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@Bazzawhat have you read the post by @Chloe-W22 asking for some further information so the problem can be investigated

[Lulu+Smith]

It has I had spent 1.5 hrs on it with a technician who said he couldn't do anything more than he and I had already went through troubleshooting but said he would report. That was 12 March 

[bluething]

so I managed in the end.  unplugged the main skybox completley and logged out of Peloton on all devices that we had bike and Ipads etc.  then logged back in.  then plugged the skybox back in and it worked.

not sure if unplugging the skybox did the trick or if logging out of everything else did the trick.  but it's working now

[ArchShan]

@bluething, I tried to do the same as you, it is not working on my sky Q,🥺 

[Carol+Cookson]

Same with me, tried previously unplugging and signing out of Peleton on all hardware, didn't work, just tried again ,no luck

[Blueskyski]

I'm also having the same problem .   A black screen.  Has anyone had this solved - it's been weeks looking back at this thread . 

[Wendyco]

I have tried the refresh apps procedure, and reset and it now loads to the login screen and then kicks me out to the sky Home Screen, surely the number of queries on here should ensure Sky looks at this, they have obviously completed an update and it's not compatible with the Peloton app. Interestingly the Fiit app works perfectly?.

[Carol+Cookson]

Spoiler

Spoiler

According to Peleton yesterday, both Peleton and Sky are working to resolve the issues. Peleton told me it's an issue with the newer sky boxes. If not already done so, I would advise everyone experiencing issues to contact Peleton as well as Sky. But yes weeks later no further along , frustrating!!!!!!

[F1-Dragon]

Same issue for me. It had been working perfectly for over a year. I've had the sky Q app crash randomly mid workout for a few weeks, but from last week it will not load at all. It sometimes gets to the login screeen before crashing, sometimes it won't even load that. Works fine on all other devices. 

[Fi95]

I have seen a number of posts regarding the peloton app not opening and understand this was being looked into.  Has there been a fix for this yet ?

[Triciaxxx]

Perhaps we all should ask for a refund on some of our subscription from both companies, it's not enjoyable doing the workouts on a small sized screen! May aswell be on YouTube! We pay for the experience of having an instructor "in your home" not a tiny phone!