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Discussion topic: Pearce

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This message was authored by kckevin This message was authored by: kckevin

Pearce

Pair my prime membership on my sky q box

when I load prime from the app it is asking me to sign up with monthly fee, I already have prime membership?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Pearce

Posted by a Superuser, not a Sky employee. Find out more

@kckevin wrote:

Pair my prime membership on my sky q box

when I load prime from the app it is asking me to sign up with monthly fee, I already have prime membership?


@kckevin from memory you should be able to just sign in with your username and password 

can you take a picture of the screen you are seeing 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
kckevin
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This message was authored by kckevin This message was authored by: kckevin

Re: Pearce

Thanks for your message, I have done it now after 1 1/2 hours. Fixed by going to my prime membership and adding my sky Q device then login is recognised 

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