This discussion topic has been answered Discussion topic: Paying extra for Ultra HD

This message was authored by: sarke147 · ‎20 Apr 2023

Hi.

I have Sky Q with Sky sports and Sky Signature. I've just noticed that I'm paying £4 for Ultra HD.

Can I cancel this as my TV doesn't even support Ultra HD. I don't seem to be able to via web or the My Sky app, so thought I'd ask here before I start the long process of trying to speak to someone.

Thanks very much for any advice.

sarah

This message was authored by: Dallen9798 · ‎20 Apr 2023

@sarke147

Yes, give sky a call they can remove UHD for you.

Bare in mind if you pay for Netflix with Sky this will reduce your package from 4 screen premium down to 2 screens at a time standard.

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My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer

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This message was authored by: Dallen9798 · ‎20 Apr 2023

@sarke147

Yes, give sky a call they can remove UHD for you.

Bare in mind if you pay for Netflix with Sky this will reduce your package from 4 screen premium down to 2 screens at a time standard.

--------------------------------------------------
My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer

This discussion topic has been answered Discussion topic: Paying extra for Ultra HD

Paying extra for Ultra HD

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