Pause & Recording Problems

[mcmlxiii]

For the past few days I have been getting the message "This programme cannot be paused or rewound" on all channels. Also, all programmes I have tried to record have failed due to "technical problems"

[MightyQuinn]

Hi @mcmlxiii   This should lead you to a replacement box if required https://www.sky.com/help/articles/sky-q-hard-drive-errors

[Daniel0210]

@mcmlxiii 

And if you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

[mcmlxiii]

Thank you. My current (old) box is about 35% full of recordings; do you know how/if I could transfer these to a new, replacement box?

[mcmlxiii]

Thank you.

[PandJ2020]

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@mcmlxiii wrote:

Thank you. My current (old) box is about 35% full of recordings; do you know how/if I could transfer these to a new, replacement box?

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Unfortunately they are lost.

You can redownload purchases or anything still available to download.

[mcmlxiii]

Thank you