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Discussion topic: Password

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This message was authored by TH1525 This message was authored by: TH1525

Password

I am being asked for a verbal password to my account. I cannot remember it. How do I find it or change it? 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Password

Posted by a Superuser, not a Sky employee. Find out more

Only Sky should be askjng for your telephone password. Tell them upfront that you can't remember it and want to change it. They'll identify you by other means and you'll then be able to create a new telephone password.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Password

Posted by a Superuser, not a Sky employee. Find out more

@TH1525 

When you call Sky they will ask you for a pre-agreed telephone password in order to confirm you are the account holder or acting on their behalf. This isn't your account password. If you can't remember it say that when you call Sky. They will ask questions to verify your identity then you can agree a new telephone password for future contact. 

edit: your duplicate post has been deleted. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TH1525
Topic Author
This message was authored by TH1525 This message was authored by: TH1525

Re: Password

Thanks for your speedy replies. My husband is the account holder and is away, so I am trying other ways of getting my sky q out of standby. I'm afraid I cannot abide sky and as for the sky q box, it's constantly going wrong. Rubbish. 

TH1525
Topic Author
This message was authored by TH1525 This message was authored by: TH1525

Re: Password

I've managed to sort my sky q standby issue by myself without any help from sky whatsoever, as usual. Thanks to you two for replying though, it seems the only people interested in helping customers are those not paid by sky. 

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