Part recorded, Software Issue.

[Hurrispit]

Over this week, our Sky Q box is not recording, we either get a message - Part recorded, Software issue or it doesn't record at all. 

When playing a recording, it pixels, jumps and misses parts. The recordings will not fast forward, the bar moves but the picture doesn't. Recordings then  take a while to delete. 

Also when on TV guide selecting a different program the screen goes black for around 10 seconds. 

[lettice]

Try the box restart or box hard drive reset as described in the link below.

If that does not resolve your problem ,you can order a replacement box online in the same article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

[Hurrispit]

Thank you, we tried the box reset and so far programs are recording okay now, if it happens again we'll try the hard reset.