Parental controls for person with memory issues, any help?

[ABCD12345678]

Hello all. My parents are getting older and their memory isn't the best these days. The PIN code needed to watch certain crime type documentaries or films is becoming an issue as they often can't remember their PIN or get confused how to enter it. Is there any help from Sky in these situations?

[Daniel0210]

@ABCD12345678 

Change the pin to something they are more likely to remember such as 1111

https://www.sky.com/help/articles/your-pin 

[ABCD12345678]

@Daniel0210 not as easy as that I'm afraid, the number is irrelevent if you are suffering from memory loss. 

[Daniel0210]

@ABCD12345678 

The requirement for a PIN code on certain pre watershed programmes isn't going to go away unfortunately. 

[Chodley]

Think you'll need to change it to 1111, write it down and put a sticker on the back of the remote or even the TV.

Maybe even print a photo of the TV when it's showing the pin number request, and a photo of the remote with an arrow pointing to the number keys if it's really bad?

As an aside, are they getting medical help as it sounds like they are suffering from dementia?

[Daniel0210]

@ABCD12345678 

Have you got Power of Attorney for them, particularly for whichever one is the Sky account holder?

You could then register the account holder with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[ABCD12345678]

@Daniel0210ok thanks. I read the PIN couldn't be removed but wasn't sure if there was any situations it could i.e. dementia. 

@Chodley yes it is a diagnosed condition 

[ABCD12345678]

@Daniel0210 yes I'm named on their account already

[Chodley]

Sorry to hear that. My dad went through it. Yeah don't think even the accessibility team can remove the PIN as it's a legal requirement but would be interested to hear what they are able to do to help.

[ABCD12345678]

@Chodley  thought I'd ask on here first just in case anyone had the same problem and solution, it must happen to others famalies too. 

[Daniel0210]

@ABCD12345678 

OFCOM dictates that PINs cannot be fully disabled. Sky would be in all sorts of trouble if they allowed it. 

[TimmyBGood]

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@ABCD12345678 wrote:

I read the PIN couldn't be removed but wasn't sure if there was any situations it could i.e. dementia. 

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No: it's Mandatory Daytime Protection.

https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection