Q box not able to change channel

[Joeo007]

Hi q box upstairs stuck on one channel 

when rebooting says lost internet connection 

but can't go into settings as box stuck on home 

[lettice]

Would suggest repowering your main Sky Q box, leaving off power for a few minutes.
Then, repowwer your Sky Q mini upstairs.

Would not harm in also restarting your broadband router.

[oldfella]

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@Joeo007 wrote:

Sky Qbox upstairs stuck on home

reboot and says not connected to internet 

but can't get into settings to check connection as stuck on home 

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Hi @Joeo007 

Check that the Home button is not stuck.

If it is OK

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.