Paramount + upgrade subscription

[Danih3]

Hi, 

Hoping someone can help because I'm being passed from pillar to post! I'm a Sky Q customer with Sky cinema so I have paramount plus as an add on, but the basic package as standard. I have been trying for about a week now to upgrade to 'standard' via Sky Marketplace to get rid of the ads but it keeps coming up with the error code 'MYSKY_2306' just after I put my details in. I can't action any of this on Paramount's website (or via their support email) and I can't do this through Sky without cancelling my Sky cinema package at a cost of £60! I am stuck in a loop and I can't get out of it! 

Just to also mention that I've rebooted the box a number of times and also reset the apps but nothing seems to work. The sky support guy was perplexed and so am I! 

Any help would be greatly appreciated! 

[HollyCeline]

Having the exact same problem it's very frustrating 

[Adamski27]

Got the exact same problem, been happening for a week. I was hoping I could phone them up and they'd be able to upgrade it, but sounds like this isn't going to be an option either!

These ads are so annoying 

[Richardr1]

Have you tried the solution on the following thread, page 3:

https://helpforum.sky.com/t5/Sky-Q/Paramount-upgrade/td-p/5014472/page/3

see Webbo11's post