Paramount plus in german

[Ant174]

I thought it had worked took ages to load up. Got to last part of instructions and it came up.

" Uh-oh an error has occured but we are working to fix it." 

Saw this message a month ago when I was trying to log on.

When i try again same thing comes up. 

Why can't sky just log on and fix it. 

[Iain71]

I've spent nearly 2 hours on the phone this afternoon. Was hung up on 4 times, spoke to 8 different people. They had me reboot my sly q box, refresh the apps, they even took my sky cinema off me and put it back on, and it hasn't worked at all. I'm now stuck without something I'm paying £3 a month for 

[stereohaven]

I've now located some further information on this, suggestion is:

Log into your account at Sky.com.

If the status shows “Already yours”:
This means Paramount+ is fully active, you need to ensure you are logging into the Paramount+ app using the same email address used during sign‑up.

If Paramount+ does not appear in the list:

• Go to Manage content packs

• Next to Paramount+, select the tier you wish to purchase / activate

• Complete the activation journey from there

[Ant174]

I am fully connected. I am using same email and it's still in German and won't let me log on. 

Why can't sky fix this issue. 

[Chodley]

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@Ant174 wrote:

Why can't sky just log on and fix it. 

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it's not their service. How would they have admin access to it?

[Ant174]

Sky customer service can't help. Paramout blame sky and the community who don't get paid are the only ones who have actually given me some ideas to try other than directing me back to the trouble shooting page (again) 

I just tried to change my subscription on sky to free with sky movies instead of £3 for no adds and it wouldn't let me do that either. 

4 weeks now if I could i would cancel sky movies anyway nothing ever on there now anyway but I have to wait out by contract. 

[Chodley]

I tested this last night. Worked fine. Wonder if it's because I don't have an upgraded sub...

[Ant174]

Well I have an update. According to sky and visible on the app my paramount account is connected to my sky movies subscription. I spoke to Paramount again and they said my email was not connected to a sky package. 

They are now trying to contact sky to find out what the issue is. 

Not sure how it happened but this could be the problem.

[Lena25]

Is coming up to sign in in German for about a week sick of phoning sky will not let me sign in 

[caesarome]

@Lena25 

There is already a topic discussing this so if you go back up the page there are some suggestions on what to try.

[Lena25]

Yes exactly the same as me

[Discodave46]

I'm also having this issue, my apps on my devices are in English, my apps on my main and mini boxes are both in German. 

I have tried all sorts of refreshing apps and the boxes, tried to activate the subscription again but it then says I need to pay for a subscription but as I have movies I shouldn't.

Spoke to Paramount an they said what's been said on another post that I apparently dont have an active subscription that's why an it's a sky issue, Sky however claiming they don't know about it when I've spoke to them.

I do was the extra £3 a month, just wondering if people who dont pay the extra £3 are having the issue or if it just the one's paying the extra? 

[TeamDK]

Hi,

I have the exact same issue and yes I do pay the extra £3 to get rid of the annoying ads. I do believe it's linked to the added subscription tiers. 

A resolution to this would be greatly received. 

[TeamDK]

My paramount is now sorted. I had to downgrade my subscription by speaking to a sky agent via chat. It wouldn't let me do it online although it gives you that option. I then resubscribed through my tv. Annoying to be honest. 

[deadmancarl]

So I've been in the same boat as most of you, accont would not re-activate after a billing issue in January and my app showing in German.
Spoke to Sky would tried the remove Cinema trick and that gave me the re-activate link but still the same issue, German and then on re-activation Uh-Oh something went wrong message.

I also spoke to Pamaount and they raised a technical fault and when I chased today they said it's at the Sky end and had contact Sky but received no feedback,

Spoke to a Sky agent today in live chat and I don't know if the chat agent found this forum as they said they search Sky Community and saw that they need to get their manager to cancel the subscription and then get the backend team to completly remove Paramount from my account so fingers crossed this will help and I'll be able to re-subscribe and like others I have the enhanced sub.