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Discussion topic: Paramount plus disconnected

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This message was authored by: Gardentime

Paramount plus disconnected

After 3 years my Paramount won't sign in! It says I currently can access it because I have cinema. Musky app says I have it. But the tv wants me to sign in - How?? I don't have a sign in for paramount because its a sky app. I have tried the sky sign in details but it won't accept it.

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This message was authored by: nigea99

Re: Paramount plus disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Gardentime wrote:

After 3 years my Paramount won't sign in! It says I currently can access it because I have cinema. Musky app says I have it. But the tv wants me to sign in - How?? I don't have a sign in for paramount because its a sky app. I have tried the sky sign in details but it won't accept it.


hi @Gardentime 

 

When you first set it up  you would have had to create credentials for Paramount + (it is a Paramount app and not SKY & can be used on ther apps on other platforms)

These are not your SKY ID / SKY credentials (although it is quite possible you used the same email address & should  have used a different password)

 

If you need to reset the password - hopefully this link will help:

https://www.paramountplus.com/gb/account/forgotpassword

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