Paramount plus activation headache

[Seanandrews2004]

have been trying to activate my free version of Patramount+

1. Yes I have Got Sky Cinema Package

2. No I did not have a previous account

3. This is the only sky Q box I have so it has not been activated before

I go in to the app. Click on Get Paramount+. Scan the QR Code that appears with my ph0ne which takes me to the activatation site. I sign in and then get a message that says 'We Can't Do That At The Moment. We hope to have everything back to normal soon. Please try again later'

Well I have in fact I have tried it on several occassion and each time I get this message.

Tried it also on PC and get the same message

Not frustrating at all waiting to watch 2nd episode of Mobland. 

Any help greatly appreciated 

Thanks

Sean

[Tom-W19]

Hi @Seanandrews2004 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Vin64]

Hi, can a member of the team contact us to discuss re the same issue.  We spent all of the Easter weekend trying to resolve this.  Call centre staff were really appalling.  They just kept passing the call after saying they were going to resolve.  22 years of paying into sky, and they can't say what the issue is.  Called Paramountplus directly and they have said Sky need to remove the App and then add back, but Sky say they can't do that. 

I was then told by Sky it was the email that was being used. So changed everything, but still no access.  

I asked to be put through to a supervisor, and was told no, they can't...

Please resolve

[Laing1]

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@Vin64 wrote:

Hi, can a member of the team contact us to discuss re the same issue.  We spent all of the Easter weekend trying to resolve this.  Call centre staff were really appalling.  They just kept passing the call after saying they were going to resolve.  22 years of paying into sky, and they can't say what the issue is.  Called Paramountplus directly and they have said Sky need to remove the App and then add back, but Sky say they can't do that. 

I was then told by Sky it was the email that was being used. So changed everything, but still no access.  

I asked to be put through to a supervisor, and was told no, they can't...

Please resolve

---

@Vin64 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Vin64.