Paramount+ not working

[Sinead43]

I have been trying to to get paramount+ for weeks on my tv. I have rang customer service numerous times and they can't fix the problem. Anyone else have the same issue.

[lettice · Accepted solution]

Can you desribe your problem in more detail?

Assume you have been through the activation process to subscribe to it through Sky, as described in this Sky help article;

https://www.sky.com/help/articles/using-paramount-plus

[Sinead43]

Hi yes I have tried all that. Customer service have talked me through everything on the phone too, it says error and we'll be back soon. It's been like this for weeks. Customer service can't fix it over the phone either

[lettice]

What exactly is the error it shows?

[Sinead43]

It's says 

We'll be back soon

something went wrong but we're working on this. Please try again later.

[lettice]

Are you trying to add Paramount + as a Sky Cinema subscriber or via a Sky VIP offer?

[Sinead43]

Hi I am a vip I think. I have sky movies so I should get paramount + as part of that package. 

[Sinead43]

Just checked an email and I am a vip customer

[lettice]

Think it's best we escalate this for you to the Sky community messaging team, who often help with these kind of app issues.

So, I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sinead43]

Oh thank you. I will look out for an email. Thank you for the help on this.

[Tremmers]

Did anyone get an answer on this - we have the same issue and have been going around in circles for weeks? 

[Brotherhillier]

Same issue here. Not very helpful to escalate to Sky if they don't post the resolution on the original thread!