Paramount+ not working on Sky Q

[MarkS1]

My Sky Q box logs in to Paramount+ just fine, but when I select something to watch it just shows the lovely spinning circle.

Other apps (Disney etc) are working fine, and my Paramount account is fine as I can watch stuff on my laptop.  I've tried resetting the app cache, restarting the box etc but no luck.  I've been sitting waiting on the tech support chat for over an hour and nobody seems to be coming.  Any ideas?

[oldfella]

---

@MarkS1 wrote:

My Sky Q box logs in to Paramount+ just fine, but when I select something to watch it just shows the lovely spinning circle.

Other apps (Disney etc) are working fine, and my Paramount account is fine as I can watch stuff on my laptop.  I've tried resetting the app cache, restarting the box etc but no luck.  I've been sitting waiting on the tech support chat for over an hour and nobody seems to be coming.  Any ideas?

---

Hi @MarkS1 

First thing to do is to check that the Q box is on the latest Software.
Home - settings - System info - Software version.


See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates
https://www.sky.com/help/articles/updating-sky-box-software.

However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.

If the software is up to date  there are two things you can try.

First is a Reset setting in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If you still have the issue then try refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

[MarkS1]

Thanks for the reply.  I've now tried all those.  Software did need updating, then I did a reset and an apps refresh.  Afer re-entering my Paramount+ account details, still got the same issue.  Other apps still OK.

Got a reply on the Sky chat, basically saying I need to contact Paramount which doesn't make much sense as I can watch content on my laptop

[MightyQuinn]

Hi @MarkS1   Apologies if I missed it, but you have you tried rebooting your broadband router to refresh its DNS.

[MarkS1]

Yup, tried that.  I have a TP Link mesh network running from the router (means I can replace the router anytime without breaking anything in the house) but just to see I hardwired the Sky box direct to the router and no difference.  Sky now saying to contact Paramount (which I'm doing) but not convinced they'll be able to help

[MarkS1 · Accepted solution]

So for no obvious reason it's started working again after a few months of not.  I guess some combination of things sorted it, shame we'll never know which 🙂

[Smiddy]

We have the same issue, tried all of the advice in this thread and it still isn't working. Called Sky this morning and have been advised to contact Paramount which we will do. Just wondering whether anyone has found anything else that might be causing the issue? Thanks.