Paramount+ freezing on Sky Q mini box

[Jaxta65]

for the last couple of weeks or so Paramount plus has become almost unwatchable due to the constant freezing on the Sky Q mini box. when it happens I have to come out of the app and go back in sometimes this work sometimes it doesn't, it might work for a couple of minutes. I end up giving up watching. I then have to find something else to look at which is disappointing when I was wanting to watch something on Paramount plus. 

I have checked other apps and channels and everything is fine. I have checked Internet and that is fine in fact we just got upgraded to superfast broadband.

This only happens on the Sky Q mini box. I think I've tried all the fixes I tried unplugging both boxes and waiting and resetting. Not sure what else I should do to get this working

there was a suggestion that maybe I needed a Wi-Fi booster. Point tonight, when using this, I'm the only person online

[stereohaven]

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@Jaxta65 wrote:

This only happens on the Sky Q mini box. I think I've tried all the fixes I tried unplugging both boxes and waiting and resetting. Not sure what else I should do to get this working

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Did you try an apps refresh on the mini box?

[Jaxta65]

Yes I did, or at least I think I did tell me what you mean please. 

[stereohaven]

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@Jaxta65 wrote:

Yes I did, or at least I think I did tell me what you mean please. 

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You try an 'apps refresh' via the installer menu:

1. From the Sky Q Mini Home screen navigate down to Settings in the left hand menu, but do not select Settings (i.e. click into it)
2. With Settings highlighted press 0 0 1 on your remote keypad and then click on the circular dot button in the middle of the 4 directional arrows on your remote to confirm
3. Next, select Apps, then highlight Refresh all Apps on this box. You'll see a message that says, "Your apps are being refreshed" and this will stay on screen until you press Dismiss or Back on your remote to return to normal viewing. It’s recommended waiting at least 5 minutes before doing so

Note that an apps refresh can take up to 24 hrs to complete, so be patient 👍🏻

[Jaxta65]

Yes, I tried that and no change. Trying to watch Paramount now and same issue occurring