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This discussion topic has been answered Discussion topic: Pairing remote

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This message was authored by: Loz42

Pairing remote

New box & all plugged in & working.

When trying to pair the remote it's asking for a broadband connection.

Sky is working.

Can't record anything as it's still asking for broadband.

Help!


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This message was authored by: oldfella Answer

Re: Pairing remote

Posted by a Superuser, not a Sky employee. Find out more

@Loz42 wrote:

New box & all plugged in & working.

When trying to pair the remote it's asking for a broadband connection.

Sky is working.

Can't record anything as it's still asking for broadband.

Help!


Hi @Loz42 

Pairing the Viewing card will ask for broadband connection but not aware that remote pairing will.

Is the message your Q box asking for broadband and is it connected?

View this Answer within the discussion

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This message was authored by: oldfella Answer

Re: Pairing remote

Posted by a Superuser, not a Sky employee. Find out more

@Loz42 wrote:

New box & all plugged in & working.

When trying to pair the remote it's asking for a broadband connection.

Sky is working.

Can't record anything as it's still asking for broadband.

Help!


Hi @Loz42 

Pairing the Viewing card will ask for broadband connection but not aware that remote pairing will.

Is the message your Q box asking for broadband and is it connected?

Did this answer not help you?

Reply