Package details need upgraded

[SD1967]

Hi, my main sky Q box works for TV. Not for recording etc.

Sky go is not showing any recordings. I'm being told I need to upgrade to multi screen - which I have had for a good number of years. can you please fix this. 

[oldfella · Accepted solution]

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@SD1967 wrote:

Hi, my main sky Q box works for TV. Not for recording etc.

Sky go is not showing any recordings. I'm being told I need to upgrade to multi screen - which I have had for a good number of years. can you please fix this. 

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Hi @SD1967 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home