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Discussion topic: Outdated Sky Q Box I want a replacement

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This message was authored by: Stellen20

Message posted on ‎28 Mar 2023 03:56 PM - last edited: ‎28 Mar 2023 04:15 PM by Staff

Outdated Sky Q Box I want a replacement

(removed) . The Q box keeps dropping the signal and needs to be updated.

 

Moderator comments: removed personal details 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎28 Mar 2023 04:17 PM

Re: Outdated Sky Q Box I want a replacement

Posted by a Superuser, not a Sky employee. Find out more

@Stellen20 

Is it a message saying "no satellite signal" on your screen? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎28 Mar 2023 04:19 PM

Re: Outdated Sky Q Box I want a replacement

Posted by a Superuser, not a Sky employee. Find out more

@Stellen20If you want an upgraded box you will have to contact Sky and pay for an upgrade.

However fault repairs including changes to a faulty box are free if you call Sky.

If you care to post more details perhaps someone here can help you.

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Message posted on ‎28 Mar 2023 04:36 PM

Re: Outdated Sky Q Box I want a replacement

Posted by a Superuser, not a Sky employee. Find out more
@Stellen20 wrote:

(removed) . The Q box keeps dropping the signal and needs to be updated.

 

Moderator comments: removed personal details 

 @Stellen20 I've had my Sky Q box since March 2016 software updates keep Sky Q updated not the box itself

Unless you have a non HDR box then you'll need to pay for an upgrade.

 

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