0

Discussion topic: Our sky is disconnected

Reply
This message was authored by: AdrianPeachey

Our sky is disconnected

Our sky is not connected and the green light on the sky box is off. We have rebooted. The TH repair guy says that Sky need to attend 

Reply

All Replies

This message was authored by: oldfella

Re: Our sky is disconnected

Posted by a Superuser, not a Sky employee. Find out more

@AdrianPeachey wrote:

Our sky is not connected and the green light on the sky box is off. We have rebooted. The TH repair guy says that Sky need to attend 


Hi @AdrianPeachey 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Reply