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Discussion topic: Our sky Q box off & mini box off

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This message was authored by: Minecraft84

Our sky Q box off & mini box off

Hi Our sky mini box switched off flicking between red & green the sky q box is similar and buttons not working 

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This message was authored by: oldfella

Re: Our sky Q box off & mini box off

Posted by a Superuser, not a Sky employee. Find out more

@Minecraft84 wrote:

Hi Our sky mini box switched off flicking between red & green the sky q box is similar and buttons not working 


Hi @Minecraft84 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

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