Our Sky box keeps failing to show tv schedules

[ATC7]

@Martinigirl1812 

I rang at 8am and got a very helpful Sky expert lady.

She advised  this is a Satellite signal issue.

Would you believe I am awaiting for the message to return so that I can photo the error message and carry out signal tests .

To get your signal go

Settings >Status  > Signal > More info then select

my strength is 50 and Quality 90

i was always told Quality is more important.

I will let you know how I get on if I resolve it.

[Daniel0210]

@Martinigirl1812 

You didn't engage in the chat invite in the 48 hour period so it closed automatically. Would you like it re-escalating?