Order issues

[Andy2510]

Been on phone to sky advisor passed all checks to become a customer for sky stream but while I was on phone to them the order auto cancelled out. So advisor then put through for skyq had all emails confirming install date but order not showing on my online account and then receive a email saying your order has been cancelled anyone else having this issue 

[Greenfingers001]

Hi there @Andy2510, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147