Why am I not getting sky Atlantic with sky signature?

[WeeMo_21_]

I have sky signature which I believe should allow Sky Atlantic but I'm not getting it 

I feel I'm paying a lot for very little 

[BenJoBanjo]

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@WeeMo_21_ wrote:

I have sky signature which I believe should allow Sky Atlantic but I'm not getting it 

I feel I'm paying a lot for very little 

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Do you have Sky Q or Sky Stream?

You have posted on the Sky Stream forum but Sky Signature is not a package which is available on Sky Stream. 

Only Sky Q has Sky Signature. 

[WeeMo_21_]

Thank you I'll repost 

[GD1]

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@WeeMo_21_ wrote:

Thank you I'll repost 

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You don't need to repost, your other thread created in the Sky Q forum has been removed as we have moved your original one to the correct forum

[lettice]

Do you get any kind of errors or on screen messages when visiting the Sky Atlantic channel?

[caesarome]

@WeeMo_21_ 

Are you seeing an upgrade message and if so do you have the HD package on your account ?

[oldfella]

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@WeeMo_21_ wrote:

I have sky signature which I believe should allow Sky Atlantic but I'm not getting it 

I feel I'm paying a lot for very little 

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Hi @WeeMo_21_ 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.