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Discussion topic: Options to keep old Sky box rather a send back ?

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This message was authored by: CookJS

Options to keep old Sky box rather a send back ?

Dear,

 

Under my account, we've been asked to use packaging provided in which to send back old sky box. We're using new sky glass in a different room and wondered what options would be to keep old sky equipment in the other room. 


James

 

Moderator notes: Removed personal info.

 

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This message was authored by: Daniel0210

Re: Options to keep old Sky box rather a send back ?

Posted by a Superuser, not a Sky employee. Find out more

@CookJS 

Your post has been removed as you've provided your personal mobile number on an open public forum. It will return once moderated by staff. 

You can't mix TV platforms. Your loaned equipment will need to be returned to Sky if they've requested it. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: oldfella

Re: Options to keep old Sky box rather a send back ?

Posted by a Superuser, not a Sky employee. Find out more

@CookJS wrote:

Dear,

Under my account, we've been asked to use packaging provided in which to send back old sky box. We're using new sky glass in a different room and wondered what options would be to keep old sky equipment in the other room. 

James Moderator notes: Removed personal info.


Hi @CookJS 

As indicated by @Daniel0210 

Sky only allow one account per customer address.
Your Sky Q account and boxes ceased to function as soon as your Glass account was activated.

Failure to return Q boxes to Sky may result in non return charges

 

This message was authored by: PandJ2020

Re: Options to keep old Sky box rather a send back ?

Posted by a Superuser, not a Sky employee. Find out more

@CookJS wrote:

Under my account, we've been asked to use packaging provided in which to send back old sky box. We're using new sky glass in a different room and wondered what options would be to keep old sky equipment in the other room. 

 


As above, if you've switched to streaming then you must return the Q box(es).

 

If you want TV in another room then you can ask for to additional streaming boxes to be lent to you (at a cost).

 

Alternatively, you can maintain satellite receiption but you would need to purchase a Freeview 4K receiver.

I am just another Sky customer and my views are my own even if you don't like the answers
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