Optical port broken

[Richard421]

I'm trying to use the optical connection on the back of my sky box but it appears to be broken. I have looked at images online of what the port should look like and mine is different. It looks like a piece is missing. Not sure what I can do as the port is unusable. Thanks

[MightyQuinn]

Hi @Richard421   It will require a new loaned box. You will lose all your live recordings. Contact Sky.

[PandJ2020]

Post a picture.  They are quite hard to damage - are you sure there isn't just a removeable plug in yours?

[Richard421]

Thank you, I have been trying to contact Sky, but can't get past the virtual bot, is there an actual phone number to talk to a real person?

[Chodley]

It's at the bottom of the "More help" section in the My Sky app