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Discussion topic: Opical output connection is broken

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This message was authored by: seanwells

Opical output connection is broken

The optical output connection on sky q box is broken. The cable will not stay connected to provide sound for my home cinema system. Most annoying.

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This message was authored by: PandJ2020

Re: Opical output connection is broken

Posted by a Superuser, not a Sky employee. Find out more

You can contact Sky to ask for a replacement box - remember to remove your viewing card and note your recordings will be lost.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Chodley

Re: Opical output connection is broken

Posted by a Superuser, not a Sky employee. Find out more

Don't suppose your TV has an optical out?

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This message was authored by: seanwells

Re: Opical output connection is broken

Yes it does. In DOLBY ATMOS. My amp doesn't support this. Sky box is in DOLBY DUGITAL and DTS

This message was authored by: MightyQuinn

Re: Opical output connection is broken

Posted by a Superuser, not a Sky employee. Find out more

@seanwells wrote:

Yes it does. In DOLBY ATMOS. My amp doesn't support this. Sky box is in DOLBY DUGITAL and DTS


Hi @seanwells   Optical does not support Dolby Atmos. It will be Dolby Digital 5.1 at best.

This message was authored by: PandJ2020

Re: Opical output connection is broken

Posted by a Superuser, not a Sky employee. Find out more

Presumably your amp doesn't support hdmi, but you should be able to use the optical out on the TV's instead of Q.

I am just another Sky customer and my views are my own even if you don't like the answers
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