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Discussion topic: Message states inseet your viewing card with the chip facing up. This has been done but nothing hap

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Message posted on ‎20 Dec 2023 06:45 PM

Message states inseet your viewing card with the chip facing up. This has been done but nothing hap

We have inserted the card and nothing happens.!

 

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Message posted on ‎20 Dec 2023 07:03 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

Is this a new viewing card or your current one?

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This message was authored by: DavidGrant1

Message posted on ‎20 Dec 2023 07:04 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

The same one.

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Message posted on ‎20 Dec 2023 07:07 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

If you have tried to wipe the chip, and insert it again, I think that it would be best to give sky a call so they can try to re-pair your viewing card if you are not able to do so by yourself. If that doesnt work, it would be a matter of replacing the viewing card.

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Message posted on ‎20 Dec 2023 07:53 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

I received a new card but the message remains

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Message posted on ‎20 Dec 2023 07:58 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

It's the new card and message remains

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This message was authored by: Laing1

Message posted on ‎20 Dec 2023 08:16 PM

Re: Message states inseet your viewing card with the chip facing up. This has been done but nothing

Posted by a Superuser, not a Sky employee. Find out more
@AndreLotter wrote:

It's the new card and message remains

@AndreLotter You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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