On demand

[Cat95]

Hi it won't let me download series on @On demand anyone else no how to fix this it says to use this service please upgrade at sky.com/upgrade

[Daniel0210]

@Cat95 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles  

[Cat95]

Yes I have HD 

[Daniel0210]

@Cat95 

To see if they can help you I'm going to escalate your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[GD1]

@Cat95  Your new thread asking the same question has been removed, creating duplicate threads isn't helpful especially when your already getting replies here.

[Cat95]

Sorry new to this 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.