On demand problem

[Katy6215]

Hello am trying to download programs on catch up and it says to upgrade me service even tho I have sky on and bills are paid so don't no what's wrong

[caesarome]

@Katy6215 

Give this a try to see if it works;

Press Home on your Sky Q remote and select Settings, then Setup. Select Preferences, then 'On Demand default download format', and choose SD.

[Katy6215]

I've done this and still don't work I've unplugged all the. Sky box reset it and restarted the box and internet and still didn't work 

[Laing1]

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@Katy6215 wrote:

Hello am trying to download programs on catch up and it says to upgrade me service even tho I have sky on and bills are paid so don't no what's wrong

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@Katy6215 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you Katy6215. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks