On demand content not downloading

[TraceyNRober]

Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. I've tried turning off HD downloads & resetting the box, but nothing helps. Any advice? Thank you

[nigea99 · Accepted solution]

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@TraceyNRober wrote:
Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. I've tried turning off HD downloads & resetting the box, but nothing helps. Any advice? Thank you

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hi @TraceyNRober 

unfortunatley, I think you are suffering from  a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to TraceyNRober.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.

[Olz-A]

Same problem here, we had Sky Q installed today with the HD add on, but no downloads or on demand services are working.