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Discussion topic: Numerous issues

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This message was authored by Ridley53 This message was authored by: Ridley53

Numerous issues

Rewind not working on live tv

Recordings with message software/technical issue/part recorded/poor recording stops every few minutes

 

Fast forward appears to work then reverses

 

Frustrated as this has happened for last couple of weeks but Monday a lot of recordings were disrupted??

 

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This message was authored by lettice This message was authored by: lettice

Re: Numerous issues

Posted by a Superuser, not a Sky employee. Find out more

Would first suggest having a read of this help article on recording problems;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

 

Also read this second help article for how to reset your hard drive, if you feel it has got to the state described in the article;

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Ridley53
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This message was authored by Ridley53 This message was authored by: Ridley53

Re: Numerous issues

Netflix freezes every few minutes - is this due to sky Q or nternet connection?

Ridley53
Topic Author
This message was authored by Ridley53 This message was authored by: Ridley53

Cannot record

Getting message this programme cannot be recorded

 

This message was authored by oldfella This message was authored by: oldfella

Re: Cannot record

Posted by a Superuser, not a Sky employee. Find out more

@Ridley53 wrote:

Getting message this programme cannot be recorded


Hi @Ridley53 

Try a Q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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