0

Discussion topic: Not working

Reply
This message was authored by LVJ This message was authored by: LVJ

Not working

My sky q  box is running really slow and sometimes says there is a technical fault with this channel . My sky q mini is even worse and is not working and will not even bring up to guide just got a circle spinning . Network is good and everything else is working in my house. So can't watch tv on mini and really struggling on main box 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more

@LVJ wrote:

My sky q  box is running really slow and sometimes says there is a technical fault with this channel . My sky q mini is even worse and is not working and will not even bring up to guide just got a circle spinning . Network is good and everything else is working in my house. So can't watch tv on mini and really struggling on main box 


Hi @LVJ 
Try a Reset Settings in the  main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

LVJ
Topic Author
This message was authored by LVJ This message was authored by: LVJ

Re: Not working

Thanks but not cured the problem . Tried everything. Still no guide on mini and main box slow . Had them years and no problem till now . Can sky help me ?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more

@LVJ wrote:

Can sky help me ?


@LVJ 

Give them a call when they open. They will probably guide you through some self help first (like already tried). If it doesn't help they may arrange an engineer appointment. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion