Not worked since installed

[Cheriton162]

Box not connected  , handset  doesn't seem to work , Netflix not connected , 

[Cheriton162]

No Netflix. , error messages , don't know if connections are correct , or if remote is working 

[GD1]

@Cheriton162  Which box did you have installed?

[Cheriton162]

Was originally dish with Q box  , now direct bt line with some sort of new box not connected , can't undue new handset to check batteries , can't get new  Netflix , new landline works , trying an software upgrade , ? 

[Annie+UK]

Can you explain your issue in a way that someone can understand without having to physically see your setup

[Doc5907]

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@Cheriton162 wrote:

Was originally dish with Q box  , now direct bt line with some sort of new box not connected , can't undue new handset to check batteries , can't get new  Netflix , new landline works , trying an software upgrade , ? 

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"some sort of new box" ??

Sky stream maybe ?

[Daniel0210]

@Cheriton162 

As you'd also posted on the sky Q board I've merged your two threads but to be able to help you we need more information particularly you confirming that you have Sky Q?