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Discussion topic: Sporadic "no internet connection" message on Sky Q box

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This message was authored by charlesderohan This message was authored by: charlesderohan

Sporadic "no internet connection" message on Sky Q box

Having had more than a year of excellent service from the Sky Q box, I now get sporadic "not connected to internet" messages. For some time there is no channel listing, no App list, nor catch up TV. 

I have checked the connections, and all seems in order, though the apparent fault is then corrected after a minute or so, and all works fine. 

It is not the internet, which is full fibre and consistent.

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This message was authored by Chodley This message was authored by: Chodley

Re: Sporadic "no internet connection" message on Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

That shouldn't affect channel listings. Something isn't right.

charlesderohan
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This message was authored by charlesderohan This message was authored by: charlesderohan

Re: Sporadic "no internet connection" message on Sky Q box

I know, but then I exit that screen, wait a few seconds, and go back in to see all working as normal. Very strange

 

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