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Discussion topic: Not recording or downloading

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This message was authored by Jacqueline73 This message was authored by: Jacqueline73

Not recording or downloading

Sky box not recording all say failed try to download nothing downloading 

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This message was authored by oldfella This message was authored by: oldfella

Re: Not recording or downloading

Posted by a Superuser, not a Sky employee. Find out more

@Jacqueline73 wrote:

Sky box not recording all say failed try to download nothing downloading 


Hi @Jacqueline73 

Could be a Hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages


If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

IMG_0432.png

 

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